POSITION SUMMARY 
Reporting to the EO Program Manager, this position will provide information to service users, responding to general telephone and in-person inquiries on a timely basis, promoting the services and resources of the Help Centre, actively referring appropriate service users to in-house programs, and performing administrative duties. 

In this role, you will: 
    - Provide all general start-up duties for the office, including opening, disarming alarm, starting resource center and front desk equipment (e.g. sign-in iPad, computers, photocopier), checking and transferring messages left on telephone system 
    - Starting ready to serve clients at 8:30 am sharp, finishing no earlier than 4:30 pm: greet, direct and assist service users/others, providing information on the telephone or in-person, forwarding calls, booking appointments for service provision and computer usage, referring clients to appropriate program(s) or service, etc. 
    - Schedule appointments between Intake Coordinator, Employment Specialist and Recruitment Specialist, using the Appointment Manager or computerized systems 
    - Maintain accurate records of all communications with potential clients 
    - Reminder calls to schedule clients/employers and update the Appointment Manager or computerized systems 
    - Assist clients with equipment /computer usage including internet, faxing, photocopying, job postings, researching employer information, minor resume/cover letter changes, etc.in the absence of the Resource Coordinator 
    - Perform administrative duties, which will include preparing documents for new Assisted Service clients, reporting and/ or dealing with office or equipment maintenance issues, ordering and tracking office supplies, attendance sheets, preparing absentee forms, etc. 
    - Responsible for full office closing duties including shutting down computers 
    - Maintain confidentiality of service users and agency matters at all times including during and after work hours 
    - Advising management of issues regarding smooth running of operations, e.g. misuse of equipment, time management issues, etc 
    - Performs other tasks as assigned by management 
 

    - 1-year Post Secondary Diploma 
    - Minimum 2 to 3 years' experience in an administrative position or equivalent combination of education and experience 
    - Operation of general office equipment and a multi-line telephone system 
    - Professional business and telephone manner 
    - Knowledge of employment / community programs/services, and other employment related material, web sites, etc. 
    - Proficiency in MS Word, Excel, typing and internet use 
    - Excellent verbal and written communication skills 
    - Demonstrated problem-solving and multi-tasking skills  
    - Ability to assist clients in a friendly, helpful and non-judgmental manner