- In collaboration with the patient/family/caregiver and registered staff, coordinate service delivery ensuring proper skill set, availability, language, and geographical areas are considered.
     - Manage incoming phone calls from patients/caregivers/ Home and Community Care Support Services and staff regarding service requests/changes.
     - Manage incoming new referrals and frequency changes etc. from contracted providers.
     - Provide support to registered staff working in the community.
     - Liaise with agency supervisors and staff to communicate patient information
     - Automated Provider Reports / Resubmissions 
     - Tablet set-up 
     - Other duties as assigned

Work Hours: 
     Full-Time: Must be able to work Days / Evenings & Weekends and participate in the on-call program.

Company Culture:  
     Flexible schedule to respect work/life balance
     Extensive paid orientation, training and development
     Education Reimbursement
     Company events, an active social committee and many more perks!
     RSP contributions.

Describe the Ideal Candidate for this Role:
     Critical thinking, excellent communication skills and able to multitask will be required for this position, as well as a positive nature and willingness to learn new tasks to enable growth within the company

Excellent customer service, organizational skills and time management skills
Advanced knowledge of Microsoft Office and the ability to learn AlayaCare software 
Proficient in Tablets
Must have a high degree of accuracy and attention to detail
Must be able to work independently and as a team
Must have excellent communication skills (both verbal and written) and a professional and pleasant attitude
Must be reliable
Fluent in French considered an asset
Past knowledge of staff and client scheduling considered an asset
Maintain confidentiality