Main Responsibilities:
Resolve customer issues by troubleshooting and
Repairing their electronic devices
Repair electronic devices as they are entered in the queue
Ensure work order is added in Click-Up then
Communicate with front desk staff on progress of
Repair tickets and
Intake arriving stock and organize as needed
Maintain professional demeanor at work and tidy working space
Deliver world-class customer service
Be responsible for inventory management
Education Required:
High School diploma or equivalent preferred / Basic knowledge of Microsoft Office
Number of Years of Previous Experience Required:
at least 2 years
Company Culture:
We’ve been providing software upgrading, phone unlocking, and screen repair services for over eight years. We offer sales of new, used, and refurbished phones and accessories. Our commitment to customer satisfaction has ensured return clientele, positive feedback, and referrals. In addition to new phones, a major part of our business is selling A plus graded phones which are as brand new as a freshly unboxed phone. Our certified graded phones are of the highest quality.